![]() You can also use screen wipes, eyeglasses cleaners, or disinfecting wipes as long as it does not include bleach or hydrogen peroxide. Next, clean your Fitbit’s screen and button(s) with a lint-free cloth and a little rubbing alcohol.Please wait for it to dry thoroughly before attempting to use it.Always add the rubbing alcohol to the toothbrush or cloth–do not put it directly on the Fitbit. Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol.First, clean your Fitbit’s charging contacts (the bronze or gold pins on the back of your Fitbit) and clean the pins on your charging cable.There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbit’s charging contacts or even clogging your Fitbit’s button(s.) So give your Fitbit a good, old-fashioned cleaning! You may need to repeat this a few times to get it unlocked. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+) to turn off its water lock. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. Verify your Fitbit isn’t in water lock mode ![]() If that’s blocked, your screen usually dims automatically. Your Fitbit’s ambient light sensor looks like a black dot on the side of your Fitbit device. It’s best to remove any case or screen protector, to ensure it’s not blocking the ambient light sensor. If your Fitbit isn’t charging, check out this article: Fitbit not charging? What to do if your Fitbit won’t charge Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. If you always charge using the same wall outlet or port, changing it to a different one-it often helps! It’s better to charge your Fitbit via a wall outlet than your computer’s USB ports due to some limitations on your computer port’s power. Sometimes, the problem is simply a faulty cable or a port that isn’t working properly. If the battery icon doesn’t appear, try using a different charging cable or a different USB port. ![]() Pay attention to the charging pins on the charging unit–they should be clean, even, and not pushed in. If you’re not sure whether your Fitbit is charged, place it on its charger and wait for a few minutes to see if the battery icon appears on the screen. Sometimes it’s the simplest solutions that work the best, so make sure to check that your Fitbit is charged before you start troubleshooting. This might seem obvious, but it’s always worth checking.
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