Please refer to the message on your Sonora Quest Laboratories invoice or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received an invoice. This invoice is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physician's office.Īlthough you may not have physically visited a Sonora Quest Laboratories location, your physician may have sent your specimen out to a Sonora Quest Laboratories laboratory to be tested. ![]() The invoice you received is for laboratory services provided by Sonora Quest Laboratories, which were ordered by your physician. If the message on your bill indicates that your insurance carrier needs more information from you in order to process your claim, please contact your insurance carrier directly. Please visit /covid-testing for additional details regarding the ICATT program and to determine your eligibility. You can also call the Customer Service phone number listed on your bill, or contact our online Customer Service. Quest has separate billing departments and the ones with the live bodies cannot fix this. Then from the collection company to the 3 credit Bureaus. The ICATT program for free COVID testing is offered to uninsured patients throughout the state. Does anyone have any phone numbers to reach a live body at Quest The collection Agency said the info has to go from me to Quest. ![]() In accordance with the Families First Coronavirus (FFCRA) Response and CARES Acts, Sonora Quest Laboratories will not be collecting any patient responsibility for COVID-19 testing from insured patients until the Public Health Emergency has ended and individual health plan policies have reverted to requiring that providers do so.Īs a reminder, Sonora Quest Laboratories has joined the Centers for Disease Control and Prevention's (CDC) Increasing Community Access to Testing (ICATT) program to offer free COVID-19 laboratory testing for uninsured people who are either symptomatic, exposed, or at high risk (including immunocompromised or pregnant). The changes to the Uninsured Program recently implemented by the Health Resources and Services Administration (HRSA) will have no impact on how Sonora Quest is currently handling claims for our insured patients.
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